Appointments during COVID-19

We have been open throughout the pandemic and have always offered face to face appointments, however you must first be triaged by a clinician via the telephone. If you have a problem you wish to discuss with the GP then you will need to call to arrange a telephone consultation first and this will determine whether or not you require a face-to-face appointment or whether your query can be dealt with remotely. 

Same day telephone calls are reserved for matters we would class as priority. Please do not request a same day appointment if you just require a sicknote, this can be discussed with the receptionist or requested via an e consult. 

If you are offered a face-to-face appointment following your triage appointment, can you please ensure you attend. If the problem has resolved or you are no longer able to attend then please ensure you contact reception to cancel the appointment. If you are unsure of the date and time of your appointment, please contact the surgery and we will be happy to assist. Appointment dates and times will not be available via the app or via Text Reminders throughout this time.

The receptionist will ask you for a brief indication of the problem for any appointment - they have been instructed to do this via the clinicians so that they can signpost you to the most appropriate service for your issue. 

If you have respiratory symptoms, you MUST have a negative PCR test before we can treat you.