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You may have heard in the news over recent months of the increasing burden General Practice across the country is under. Greater complexity of patient needs, real term funding cuts and recruitment difficulties have meant that patients are having to wait longer to see their GP.

NHS Newcastle Gateshead Clinical Commissioning Group are exploring whether we can use technology to improve patient access to GP practices whilst at the same time reducing the demands on practices.  Not all of these methods may be currently available, but it will help us to decide where we should concentrate our developments.

We would be grateful if you would spend a couple of minutes answering these questions.  This survey is being conducted anonymously any data collected will only be used for the purpose of this research.

Practice Management

Julie Wade (f)

Practice Manager

Julie is responsible for all general management functions and advising on practice policies within national and local guidelines.

Margaret O'Neill (f)

Assistant Practice Manager

Margaret is responsible for deputising in the absence of the Practice Manager and is the lead for Complaints.


Miss Kelsey Anderson (f)

Administration PA

Kelsey works along side both the Practice Manager and Deputy Practice Manger


As your first point of contact the reception staff are responsible for arranging the work for the day, making appointments, taking calls and maintaining notes and records.

Ms Katherine Gallagher (f)

Supervisor - Kenton Branch

Miss Kathleen Kenny (f)

Supervisor - Benwell Branch

Mrs Elizabeth Jones (f)

Kenton Branch

Mrs Sharon Merrilees (f)

Benwell Branch

Mrs Jane Miller (f)

Benwell Branch

Miss Samantha Moulding (f)

Benwell Branch

Mrs Katherine Thompson (f)

Kenton Branch

Miss Katie Moore (f)

Benwell Branch

Miss Victoria Hetherington (f)

Benwell Branch

Mrs Jodie Shepherd (f)

Kenton Branch

Mrs Claire Temple (f)

Kenton Branch

Miss Laura Wilson (f)

Benwell Branch

Miss Shannon Thompson (f)

Kenton Branch

Miss Sian Gray (f)

Kenton Branch

Mrs Suzanne Harrison (f)

Kenton Branch

Mrs Trudy Sweeney (f)

Benwell Branch


Mrs Raluca Rayner (f)

Deputy Supervisor - Benwell Branch

Miss Rachel Campbell (f)

Deputy Supervisor/Secretary & Admin - Benwell Branch

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