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You may have heard in the news over recent months of the increasing burden General Practice across the country is under. Greater complexity of patient needs, real term funding cuts and recruitment difficulties have meant that patients are having to wait longer to see their GP.

NHS Newcastle Gateshead Clinical Commissioning Group are exploring whether we can use technology to improve patient access to GP practices whilst at the same time reducing the demands on practices.  Not all of these methods may be currently available, but it will help us to decide where we should concentrate our developments.

We would be grateful if you would spend a couple of minutes answering these questions.  This survey is being conducted anonymously any data collected will only be used for the purpose of this research.

Repeat Prescriptions

If you need regular medication on prescription your doctor will usually organise a repeat prescription for you. This can then be ordered at set intervals without seeing the doctor in person. If you are a new patient to the practice, we will need to see you in person first to arrange this service.

Repeat prescriptions are normally issued on a monthly basis and can be ordered between 11:00 to 12:30 and 13:30 to 17:00 weekdays. Please telephone our main surgery line and select option 2 to be transferred. Alternatively, you can make your request in person, by post or online via the link at the top of this page.

You will need to be registered to use the online service – please contact reception.


Please note that due to high demand prescriptions will now take 48 hours. The prescription is passed to a GP for checking and signing, and this is usually not completed until the day following the request.

Once completed, you can collect your medication from a nominated pharmacy. Alternatively, if you supply a stamped addressed envelope, we can post them back to you.


When you order your repeat medication either using the online service or by contacting the practice directly, the practice require 48hours to process your request.

All requests need to be checked and signed by a GP. 

The practice is NOT able to take requests for SAME DAY REPEAT MEDICATION.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Pharmacy First

Free advice and treatment for minor illnesses such as;

  • Aches and Pains
  • Allergies
  • Cold and Flu
  • Ear Care
  • Eye Care
  • Stomach Aches
  • Head Lice
  • Any Skin or Mouth Problem

If your condition is more serious, the pharmacist will then refer you to your GP.

For more information please visit:


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