Noticeboard

DIGITAL SURVICES IN PRIMARY CARE - PATIENT SURVEY

You may have heard in the news over recent months of the increasing burden General Practice across the country is under. Greater complexity of patient needs, real term funding cuts and recruitment difficulties have meant that patients are having to wait longer to see their GP.

NHS Newcastle Gateshead Clinical Commissioning Group are exploring whether we can use technology to improve patient access to GP practices whilst at the same time reducing the demands on practices. Not all of these methods may be currently available, but it will help us to decide where we should concentrate our developments.

We would be grateful if you would spend a couple of minutes answering these questions. This survey is being conducted anonymously any data collected will only be used for the purpose of this research.

https://www.surveymonkey.com/r/DigitalPrimaryCareServices

Do It Online

LINK TO SYSTMONLINE

https://systmonline.tpp-uk.com/2/Login?Date=20180905165013

APPOINTMENT BOOKING

You can book appointment to see a GP via online services. GP appointments are in 10min slots. A 10min slot is for 1 problem only.

Please remember to cancel your appointment if it is no longer required so that someone else can use it.

REPEAT MEDICATION

ORDER YOUR REPEAT MEDICATION IN ADVANCE

When you order your repeat medication either using this online service or by contacting the practice directly, the practice require 48hours to process your request. All requests need to be checked and signed by a GP. The practice is NOT able to take requests for SAME DAY REPEAT MEDICATION.

QUESTIONNAIRES

The practice are always looking to ascertain patients opinions, from time to time the practice will add a questionnaire to the online services. It would be very helpful if you are able to participate in by completing these questionnaires where possible.

SUMMARY RECORD ACCESS

This facility allows you to view details of the following:

allergies
drug sensitivities
acute medication (issued in the last 12 months)
repeat medication (current and past

Patient guide to SystmOnline is available

https://systmonline.tpp-uk.com/help/help.html

Are you having problems with our Online Services?

At the moment we have had a few querys about patients booking appointments online and their appointment not being visable in our clinics. If this has happened to you before please can you click on the link below so we can try and solve this problem. This lists user guides for the patients to help them utlisise the service.

https://systmonline.tpp-uk.com/2/help/help.html