2 Betts AvenueTel: 0191 2742767
Kenton CentreTel: 0191 2461546
DIGITAL SURVICES IN PRIMARY CARE - PATIENT SURVEY
You may have heard in the news over recent months of the increasing burden General Practice across the country is under. Greater complexity of patient needs, real term funding cuts and recruitment difficulties have meant that patients are having to wait longer to see their GP. NHS Newcastle Gateshead Clinical Commissioning Group are exploring whether we can use technology to improve patient access to GP practices whilst at the same time reducing the demands on practices. Not all of these methods may be currently available, but it will help us to decide where we should concentrate our developments.We would be grateful if you would spend a couple of minutes answering these questions. This survey is being conducted anonymously any data collected will only be used for the purpose of this research.
If you are pregnant, ask at reception to book with the midwife. She will monitor you through your pregnancy to detect any problems and be able to advise you and answer any questions you may have about pregnancy and childbirth.
The practice nurse can see you regularly to advise on inhaler technique, self monitoring of asthma, medication changes when necessary and general lifestyle improvements.
As part of the NHS breast screening programme, all women aged between 50 and 70 will be called for mammography (x-ray of breasts) every 3 years.
We have clinics for people who have experienced heart disease or stroke where you will regularly have your blood pressure and cholesterol checked, your medication reviewed and will be advised on lifestyle changes to help you try to prevent further illness.
All women aged 25-64 are invited for cervical screening. By having regular smears any changes that may occur in the cervix may be picked up early before they become cancerous. Our practice nurses mainly carry out the smear tests.
The practice has a counselling service at both sites.
The aim is to prevent complications of diabetes by regular monitoring of diabetic control, together with lifestyle advice.
All doctors and practice nurses are able to offer dietary and lifestyle advice in a routine appointment, written information is also available.
DMARD Monitoring Service
If you are being prescribed disease modifying drugs, usually for arthritis, from you hospital consultant we are able to carry out your regular blood tests and arrange repeat prescriptions.
The nursing team offer COPD Management to patients diagnosed with Emphysema/COPD.
You can see the practice nurse for emergency contraception or for monitoring and repeat prescriptions of pills and injections. All doctors are able to provide a confidential family planning service including emergency contraception, the contraceptive pill and injections. Coil fittings and the contraceptive implant can also be arranged.
Hypertension Clinic/Heart Disease/Stroke
Untreated high blood pressure can increase the risk of heart attached and strokes. Any doctor or nurse can check your blood pressure and if high arrange blood and urine tests and an ECG.
Each Autumn/Winter we run flu clinics. Anyone over 65, or suffering from a Chronic Disease at any age is at an increased risk from flu and should be vaccinated. Look out for the adverts when flu vaccines arrive.
We can remove small lumps and bumps. Make an appointment to see a doctor to discuss this.
New Patient Check
If you are registering as a new patient you can book an appointment with the healthcare assistant for a new patient check, she will check your height, weight and blood pressure, ask about medical conditions and arrange any necessary blood tests. You need to bring a urine sample and ID with your proof of address.
We have a psychotherapist who attends both sites.
Sexual Health Screening
This is offered by our practice nurses
We can advise you and arrange your travel vaccinations and medications. Patients need to complete a travel questionnaire and return it to the surgery at least 1 week before booking an appointment with the practice nurse and, allowing at least 1 month before travel. Some travel vaccinations and medications will also need to be paid for on a private prescription. Please note this is not a priority service, priority is given to acute and chronic health needs. Information on other providers can be given to you.
More information is available on the above tab.
This is offered by our practice nurses and can advise you on healthy diets and ways to manage your weight.
Well Baby Clinic / Child Development
Benwell - Monday 1:30pm - 2:30pm.
Kenton - Tuesday 10:30am - 12pm.
Well Man Clinic
If you are between 40-60 years of age you should consider seeing your doctor or practice nurse for a well man check. We will screen you for any existing illness and advise you on staying well in the future. You will have your height and weight, blood pressure and cholesterol checked plus and additional tests depending on your symptoms, risk or family history.
Well Woman Clinic
You can make an appointment to discuss gynecological problems, family planning, menopause issues or ask advice about smears or breast checks. We can also offer general health checks such as blood pressure checks and other lifestyle advice.
For advice on travel vaccinations you can visit https://www.fitfortravel.nhs.uk/home.
We are only able to provide NHS provision of vaccines which are Hepatitis A, Typhoid and Diphtheria, Tetanus and Polio. All other vaccines and antimalarials should be sought at a private travel facility such as Boots or Superdrug.
If you require any further advice regarding foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below:
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the online form before coming to see the nurse.
Travelling in Europe
If you are travelling to Europe the EU has published useful information for travellers on the European website.
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
Mental illness is common and can affect anyone (including serving and ex-members of the Armed Forces and their families). Whilst some people cope by getting support from their family and friends, or by getting help with other issues in their lives, others need clinical care and treatment, which could be from the NHS, support groups or charities.
Access to both of these services is through the TILS. You can contact the service direct (see below) or ask your GP or a military charity to refer you.
• North of England services: call 0303 123 1145 or email email@example.com
• Midlands or East of England services: call 0300 323 0137 or email firstname.lastname@example.org
• London or South East of England services: call 020 3317 6818 or email email@example.com
• South West of England services: call 0300 365 0300 or email firstname.lastname@example.org
• be a resident in England and have served in the UK Armed Forces for a full day
• be registered with a GP practice in England or be willing and eligible to register with a GP
• provide your military service number or another form of eligibility.
Both services work with a range of local organisations, including the wider NHS, charities, housing, employment agencies and social services, to ensure the appropriate support is in place for you and your family.
If you experience a mental health crisis (when you no longer feel able to cope or are not in control of your situation) before being assessed by the TILS and you are not under the care of a mental health team, you can get help by dialling 111, booking an emergency GP appointment, visiting A&E or calling 999. If you are still serving, you can also call the Military Mental Health Helpline on 0800 323 4444.
It is important to register with an NHS GP and tell them that you have served in the Armed Forces so, where appropriate, you can access these and other dedicated services for veterans.
information, visit the NHS website at www.nhs.uk and search for veteran.
For further mental health information, please click here.
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