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DIGITAL SURVICES IN PRIMARY CARE - PATIENT SURVEY

You may have heard in the news over recent months of the increasing burden General Practice across the country is under. Greater complexity of patient needs, real term funding cuts and recruitment difficulties have meant that patients are having to wait longer to see their GP.

NHS Newcastle Gateshead Clinical Commissioning Group are exploring whether we can use technology to improve patient access to GP practices whilst at the same time reducing the demands on practices.  Not all of these methods may be currently available, but it will help us to decide where we should concentrate our developments.

We would be grateful if you would spend a couple of minutes answering these questions.  This survey is being conducted anonymously any data collected will only be used for the purpose of this research.

https://www.surveymonkey.com/r/DigitalPrimaryCareServices

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E - Consult

ec

The practice is live with e-consultations.

E-consult provides an online portal where patients can self check their symptoms and receive medical advice.

Patients electing to E-consult with their GP simply fill out an online form.

You can ask for help with a specific problem or condition, ask for general advice if you are not sure what your symptoms mean or request for administrative help for things like sick notes etc.

You can receive advice and treatment by the end of the next working day, you may not have to even come to the surgery.

Please watch the video for more information.


NHS APP

The NHS APP is now live for patients to register. It works alongside the SystmOnline service. You can register on the app if you have or don't have the SystmOnline facility.

There is also now an app for SystmOnline.

You can find this by following the below steps.

App Store - SystmOnline - Patient Health Management in the App Store by TPP.

Google Play - SystmOnline by TPP.

By using the NHS APP you can...

  • Check your symptoms
  • Find out what to do when you need help urgently
  • Book and manage appointments at your GP surgery
  • Order repeat prescriptions
  • Securely view your GP medical records
  • Register to be an organ donor
  • Choose how the NHS uses your data

It's safe and secure!

Find out more by clicking on the below links

https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/

https://youtu.be/BRdMEAdNlXc


DIGITAL SERVICES IN PRIMARY CARE - PATIENT SURVEY

You may have heard in the news over recent months of the increasing burden General Practice across the country is under. Greater complexity of patient needs, real term funding cuts and recruitment difficulties have meant that patients are having to wait longer to see their GP.

NHS Newcastle Gateshead Clinical Commissioning Group are exploring whether we can use technology to improve patient access to GP practices whilst at the same time reducing the demands on practices.  Not all of these methods may be currently available, but it will help us to decide where we should concentrate our developments.

We would be grateful if you would spend a couple of minutes answering these questions.  This survey is being conducted anonymously any data collected will only be used for the purpose of this research.

https://www.surveymonkey.com/r/DigitalPrimaryCareServices


Flu Clinics

Over 65's - Thursday 3rd October

Under 65's - Thursday 7th November

A catch up clinic will be available in December for those unable to make these clinics.

Please contact reception to book an appointment.  


Update your contact details!

To ensure reception can contact you if needed or to receive SMS appointment reminders please make sure we have your correct details.

Mobile Number

Landline

Address

Email Address


Travel Advice

For advice on travel vaccinations you can visit https://www.fitfortravel.nhs.uk/home.

We are only able to provide NHS provision of vaccines which are Hepatitis A, Typhoid and Diphtheria, Tetanus and Polio. All other vaccines and antimalarials should be sought at a private travel facility such as Boots or Superdrug.


Nominate A Pharmacy

The NHS are aiming to become paperless so with this in mind patients will now need to be signed up to a nominated pharmacy for your prescriptions.

This means after ordering your prescription you can collect your medication directly from a pharmacy of your choice within 48hours.  

Please contact the surgery to arrange this.


GP PRACTICES

Ring your GP Surgery

Monday to Friday, 8.30am - 6pm (except on closed public holidays)

MORE APPOINTMENTS AVAILABLE

Patients who need to be seen urgently on the same day can access additional appointments at local treatment centres with a GP.

To book an appointment, telephone 111 stating you require an appointment at the EXTENDED ACCESS HUB, 111 will then ask you a series of questions about your condition and, where appropriate, book you an appointment at your nearest treatment centre.

Ring 111 Out of GP Hours

Between 6pm and 8.30am, and on weekend.

They will signpost you to the appropriate service or, where appropriate, book an appointment with a GP.  This could be a telephone assessment, a face-to-face appointment at a treatment centre or a home visit.

They may also book an appointment at your registered GP practice the next working day if your condition is less serious.


WELCOME TO

BETTS AVENUE MEDICAL CENTRE

We aim to be a successful modern family practice, working as a team with well trained and motivated staff, to achieve a high standard of care for all our patients. We offer a personal and friendly service and encourage our patients to take an active interest in their own health care.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

CQC Inspection

The Practice was inspected at both sites on 16th March 2018/.  The CQC gave the practice an overall rating of GOOD on the report published on

Same day help for your poorly child

If your child has become unwell in the last few days and you would like urgent advice then please contact the surgery and we will arrange for a clinician to speak to you and if necessary to see your child, today - this could save you an unnecessary trip to A+E or a Walk-in Centre. Can we also make you aware of the Little Orange Book, which provides expert help for parents and carers on how to manage common problems in babies and small children – ask your GP for a copy, or view it online here

There is also an NHS Child Health app available on The Apple App Store or Google Play.  Download yours today.

                                       

(Site updated 18/11/2019)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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